Principal Software Engineer
AT&T / DIRECTV
2004 – Present · El Segundo, CA
Enhanced service delivery and optimized resource utilization by conceptualizing and designing the AiOps application, aimed at AI/ML detection and automating recovery. This innovative solution facilitated comprehensive monitoring of operational databases and application health resources through a customizable dashboard integrated with ServiceNow using tools such as Nagios, Dynatrace, AppDynamics, and Prometheus for metrics collection and ELK and Splunk for logging. It enabled streamlined oversight and monitoring of application deployment and configuration processes.